"96% completion" tells you nothing. Kirkpatrick Level 3 — behaviour change at work — is where training ROI lives. Here's how to instrument for it.
The four levels — and where most teams stop
- Reaction — did they like it? (CSAT)
- Learning — did they pass? (score)
- Behaviour — did they change at work? (xAPI on real systems)
- Results — did the business metric move? (business analytics)
90% of L&D dashboards stop at Level 2. The gap from L2 to L3 is the single highest-ROI investment a learning team can make.
How to wire L3 with xAPI
Emit statements from the real systems, not just the course. verbafy.co/xapi/cleared-AML-check fired from your KYC tool. verbafy.co/xapi/raised-correct-PO from your procurement system. Match learners against course completions, look for behavioural lift over the 90 days post-completion.
What good looks like
A retailer client moved their AML-decline-rate from 2.1% to 0.6% in 90 days. That's the only number that mattered in the board pack.
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