The brief: 240 new field buyers, three weeks before the season starts, a 9-page procurement SOP nobody reads. The win: live in 11 days, 96% pass rate first attempt.
The shape of the sprint
Day 1–2 — interviews with three senior buyers, recorded. Day 3 — a one-screen blueprint: six interactions, two scenarios, one knowledge check. Day 4 — client sign-off. Day 5–9 — build. Day 10 — QA in SCORM Cloud and the client's Cornerstone. Day 11 — go live.
What we removed from the SOP
The original document had 27 references to internal forms, none of which mattered to a buyer's first week. We cut everything that didn't survive the question "would they fail their first PO without this?" 80% of the doc went.
Where the interactions earned their place
- Hotspot tour of ProcurePro — replaced 4 pages of screenshots.
- Branching scenario on a supplier dispute — taught judgement, not policy.
- Drag-and-drop on the approval matrix — locked in spend thresholds with one interaction.
- Live form for the PO walkthrough — they practised the real workflow.
The results that mattered
96% passed first attempt. The other 4% retook a single module on the approval matrix. Average completion time: 31 minutes. Average time-to-first-PO dropped from 12 days to 4.
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